Shipping FAQ's

We ship on Monday, Tuesday and Wednesdays for next day delivery. Any orders placed after Wednesday will ship out the following Monday.

Our ice cream is shipped nationwide to all 50 states!

We pack our ice cream in insulated containers with dry ice.

We work hard to offer competitive shipping rates. Rates are calculated based on distance from our Pasadena creamery.

We are not responsible for carrier delays, weather or other unforeseen events. Our ice cream typically will remain frozen longer than the anticipated next day arrival, but if you have an issue with an order please contact customer support at store@carmelaicecream.com.

All sales are final, however, we include shipping protection on every order so if something is delayed or damaged during transit we will send out a replacement order at no additional charge. Please contact store@carmelaicecream.com for support.